Política de reembolso

🔁 Return & Exchange Policy

At our store, we are committed to providing high-quality products and a smooth shopping experience across Pakistan. Please read our Return & Exchange Policy carefully before placing your order.

📦 Return Policy (Important Conditions)

We offer returns only under specific conditions to ensure fairness and transparency.

You are eligible for a return if:

You received a damaged product
You received the wrong item
The product is not working properly

🎥 Mandatory Proof for Returns

To process any return request, the customer must provide a complete unboxing video as proof.

👉 The video must:

Start before opening the parcel
Clearly show the package label
Show the product condition inside the parcel
Be continuous (no cuts or edits)

⚠️ Without a proper unboxing video, no return claim will be accepted under any circumstances.

⏱️ Return Request Time

You must contact us within 24 hours of delivery
Late requests may not be accepted

🚫 Non-Returnable Cases

We do NOT accept returns if:

You simply changed your mind
Product was used, damaged, or mishandled by the customer
Claim is made without video proof
Request is made after 24 hours

🔄 Exchange Policy

We offer exchanges to ensure customer satisfaction.

You are eligible for an exchange if:

You received a defective item
You received the wrong product
The product is not functioning as described

📹 Exchange Proof Requirement

Just like returns, an unboxing video is required for exchange requests.

🔁 Exchange Process

Customer contacts support with video proof
Our team verifies the issue
Once approved, we arrange:
- Pickup of the defective product (where service is available)
- OR customer may be asked to self-ship the product
Replacement will be shipped after receiving the item